REFUNDS & EXCHANGES

Love the health benefits of our 'coffee with benefits' or your money back!

Easy returns & exchanges. Hassle free & easy for you.

Premium instant coffee is eligible for a refund or exchange for up to 30 days from the date of purchase.

+Exchanges

  • Will be of equal or lesser value of the original order.
  • Shipping costs on original order are not eligible to be credited back.
  • Customer will bear the cost of return shipping to Hempal Beverages HQ

+Refunds

  • Refunds will be credited back via original payment method.
  • Shipping costs on original order are not eligible to be credited back.
  • Customer will bear the cost of return shipping to Hempal Beverages HQ

+Conditions

  • Change of mind decisions are eligible for refunds or exchanges.
  • Item must be in original and unopened condition for exchange.
  • Return shipping costs are the responsibility of the customer and are non-refundable.
  • Original shipping cost will not be refunded on original order.

 

Please note. When we receive your returned product only then can we refund or exchange the product. For this reason we recommend tracked shipping of the product as all transport risk is borne by the sender.

 

Please send your order back to;

Hempal Beverages
PO BOX 100
Inglewood, Western Australia, 6932

 

If you have any issues with your product or delivery, please contact us to discuss your options at hello@hempalbeverages.com.au or via this form.